Define Exceptional/Luxurious Service

What defines a exceptional, or a luxurious level of service?

Staff Serves As An Extension Of Your Sales Team

A well trained and motivated staff, becomes an extension of your sales team.

Training is instrumental in the success of a hotel providing a superior level of guest service (customer service)

Welcome

It's all about the Guest! If you don't treat the Guest right, that Guest may never return. That same Guest may also pass along a poor experience to someone else; who in turn will pass it along to someone else, etc,,,. and before you know it you'll be wanting to figure out why your property is empty, or why have the reservations diminished.