Sierra Hospitality

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Saturday, July 9, 2011

Technology Has Sometimes Made Things So Impersonal

Technology has made things so impersonal. Have you ever called for customer service and received an automated message saying, " all representatives are busy now, handling calls from other customers, we will be with you shortly, thank you for your patience. Your estimated wait time will be 5 minutes." So you wait five minutes, and then you get the same message again and again. Eventually you get to speak with someone who hopefully is able to resolve the issue. However, by the time you reach someone you are extremely annoyed. This may sound selfish, but when I call for customer service I don't necessarily care about the other customers I care about myself and want immediate service. I can see waiting a couple of minutes, However, waiting there for 10-15 minutes is inexcusable.

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